Refund & Returns Policy

At MyHerbSupply, we aim to provide high-quality natural products and reliable B2B service.

Because our products include essential oils, herbs, and natural cosmetic products, returns are generally not accepted after delivery unless the product is damaged, incorrect, or does not match the agreed specifications.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery and provide photos and details of the issue.

After reviewing the case, we may offer a replacement, credit, or refund where appropriate.

Product Quality Issues

If you believe a product does not meet the agreed specifications, please contact us as soon as possible. We will review the issue together with the relevant product documentation and, when appropriate, arrange a suitable solution.

Cancellations

Orders may be cancelled before production or shipment, subject to agreement. Once an order has been produced or shipped, cancellation may not be possible.

For questions regarding returns or refunds, please contact:

Email: contact@myherbsupply.com